Head of Aftersales

The position supports the installation, maintenance, repair, and demonstration of technical products while ensuring timely, high‑quality service. The role may require after‑hours on‑call availability.

Maintenance Operational Management

• Ensures that planning and organisation are done in an efficient way by closely monitoring the work of Service Advisors, Spare Parts Advisors administrative staff and technical team.
• Ensures that the maintenance operations are as per standards and to manufacturers’ recommendations.
• Provide input for budget/capex estimates for the Maintenance Department.
• Ensures that job cards are opened/closed in a timely manner and regularly.
• Ensures submission of comprehensive quotations to clients and follow up as and when required.
• Monitors the client requests/complaints and ensures that latter are attended in a timely manner.
• Holds meeting as and when required and communicates on a regular basis about the status of the maintenance department.
• Ensures that sub-contractors comply as per contract agreement as and when required.
• Liaises with external suppliers and report any manufacturer’s defects on equipment.
• Implements action plan to minimise reworks.

 Skills

• Good Interpersonal skills
• Ability to work in team and independently and be self-motivated.
• Good Leadership abilities
• Good written and spoken of both English and French
• Good Computer literacy (Microsoft word, excel and outlook)
• Holder of a valid driving license

Qualifications

• A Degree in Mechanical or Electrical or Mechatronics Engineering or in any related fields
• A minimum of 2 years in a Management position in a similar business environment