Assistant Level 2 - Merchant Support

The role of the Assistant Level 2 – Merchant Support is to provide back-office support and ensure all tasks assigned are carried out accurately and within set timelines.

Responsibility

• Handle merchant support requests promptly and provide timely feedback.
•  Troubleshoot hardware, software, and system issues; escalate when required.
• Complete daily acquiring tasks efficiently and maintain accurate merchant records.
• Prepare and deploy terminals (installation, configuration, replacements).
• Visit merchants regularly and ensure agreed service levels are met.
• Maintain proper merchant files and support KYC remediation.
• Document support issues to build team knowledge.
• Ensure compliance with internal/external policies.
• Collaborate positively within the team and support continuity of operations.

• Minimum HSC; Diploma/Degree is an advantage
• At least 1 year relevant experience
• Valid driving licence
• Strong IT skills and good communication
• Knowledge of financial/banking operations
• Integrity and a customer‑centric mindset