IT Officer

At AMS, we celebrate our vibrant team and as we continue to evolve, our demands for energetic and outstanding individuals are on the rise. Explore flexibility and a hybrid work environment with us and be part of this thrilling opportunity to contribute to our dynamic team.

At AMS, we celebrate our vibrant team and as we continue to evolve, our demands for energetic and outstanding individuals are on the rise. Explore flexibility and a hybrid work environment with us and be part of this thrilling opportunity to contribute to our dynamic team. We are seeking candidates residing in the North.

Key Responsibilities

• Assist in coordinating internal IT projects, including CRM systems, internal portals, third-party integrations, reporting dashboards, and workflow automation.
• Support system testing, user acceptance testing (UAT), data verification, and validation prior to deployment and go-live.
• Assist with maintenance of IT hardware and existing IT systems 
• Assist with basic configuration and setup of applications built on .NET-based backends and AngularJS/web front-end frameworks.
• Maintain clear and structured technical and functional documentation for systems, workflows, configurations, APIs, and operational procedures.
• Assist in monitoring system performance, identifying issues, and supporting first-level troubleshooting, escalating technical matters to developers or vendors where required.
• Support data imports, exports, and reconciliations, ensuring accuracy and consistency across systems.
• Assist in coordinating deployment activities, version updates, and post-deployment checks.
• Liaise with internal users to gather feedback, log issues, and track resolution progress.

Required Skills & Competencies

Technical & Analytical

• Strong computer literacy and confidence working with enterprise business systems and web applications.
• Comfortable working with Microsoft Excel (filters, formulas, lookups, validation, reconciliation checks).
• Working familiarity or exposure to:

• .NET / ASP.NET applications (understanding application flow, environments, and basic configuration).
• AngularJS or similar JavaScript front-end frameworks (high-level understanding of views, controllers, and user interactions).
• Web applications and internal portals.
• Databases and data structures (high-level understanding of tables, relationships, and basic queries).
• APIs and system integrations (conceptual understanding of data exchange, request/response, and error handling).

• Ability to analyse system issues, validate data, and follow structured troubleshooting steps.

Organisational

• Highly organised and detail-oriented, with strong documentation discipline.
• Able to manage multiple tasks and priorities across parallel projects.
• Strong follow-up skills with the ability to track issues through to closure.

Communication

• Clear written and verbal communication skills.
• Able to interact professionally with both technical and non-technical stakeholders.
• Comfortable escalating issues, risks, or delays in a timely and structured manner.

Qualifications & Experience

• Degree in IT, Business Information Systems, Computer Science, Management, or a related field.
• 2–3 years’ experience in an IT support, operations, business analyst, or project coordination role is an advantage.
• Experience working in a regulated or structured environment (financial services, insurance, fintech, or similar) is a plus.