Sales Manager

We are looking for a second Sales Manager to support revenue growth for Shanti Maurice Resort & Spa by cultivating long-term relationships with key accounts, travel trade partners, and corporate clients.

Job Purpose

The Sales Manager is responsible for driving revenue growth for Shanti Maurice Resort & Spa by developing and maintaining strong relationships with key accounts, travel trade partners, and corporate clients. The role focuses on positioning the resort as a leading luxury wellness and lifestyle destination while achieving budgeted room nights, revenue, and market penetration targets.

Key Responsibilities

Sales & Business Development

• Proactively identify, develop, and manage new and existing business opportunities across key markets (leisure, luxury FIT, groups, weddings, wellness, and selected corporate).
• Maintain strong relationships with travel agents, tour operators, DMCs, wholesalers, and strategic partners.
• Conduct sales calls, client meetings, presentations, and site inspections.
• Negotiate contracts, rates, and agreements in line with the resort’s commercial strategy.
• Actively participate in sales trips, trade shows, roadshows, and networking events as required.

Account Management

• Manage assigned accounts to maximize production and long-term partnerships.
• Monitor account performance, production trends, and market dynamics.
• Ensure effective follow-up on enquiries, contracts, and opportunities.
• Coordinate with internal departments to ensure seamless delivery of contracted business. Marketing & Promotion
• Support the implementation of sales and marketing initiatives, promotions, and campaigns.
• Collaborate with the marketing team on newsletters, webinars, training sessions, and trade communications.
• Represent the resort in a professional manner, consistently reinforcing brand values and luxury positioning.

Revenue & Reporting

• Contribute to annual sales planning, budgeting, and forecasting. · Track sales performance against targets and prepare regular reports for management.
• Provide market intelligence, competitor analysis, and recommendations to optimize revenue.

Internal Coordination

• Work closely with Reservations, Revenue Management, Operations, and Finance to ensure alignment and smooth execution of business.
• Ensure accurate communication of client requirements and expectations.

Candidate Profile Qualifications & Experience

• Minimum 3–5 years’ experience in a similar sales role within a luxury hotel or resort environment.
• Strong knowledge of the luxury travel market, ideally with exposure to Indian Ocean destinations.
• Established carnet d’adresses with DMCs in Mauritius is required; a network across other international markets is a strong advantage
• Proven track record in achieving sales targets and developing key accounts.
• Experience with leisure, luxury FIT, groups, and/or weddings is a strong advantage.

Skills & Competencies

• Excellent communication, negotiation, and presentation skills.
• Strong relationship-building and networking abilities.
• Results-driven with a proactive and organized approach.
• Ability to work independently and as part of a team.
• Proficiency in CRM systems and Microsoft Office.
• Fluency in English is essential; additional languages are an advantage.

Personal Attributes

• Professional, well-presented, and brand-conscious.
• Passion for luxury hospitality and guest experience.
• Flexible, adaptable, and willing to travel when required