Housekeeping Coordinator

The Housekeeping Coordinator is responsible for coordinating daily housekeeping operations through effective communication, room status control, and administrative support.

Key Duties & Responsibilities

Operational Coordination

• Coordinate daily housekeeping activities and room assignments

• Monitor and update room status (Vacant, Occupied, Dirty, Clean, Inspected, Out of Order) in the PMS

• Liaise with Front Office regarding arrivals, departures, VIPs, and special requests

• Communicate maintenance issues to Engineering and follow up on completion

Administrative & Reporting Duties

• Prepare daily housekeeping reports, room status reports, and discrepancy reports

• Maintain records for lost and found, guest requests, and maintenance follow-ups

• Assist with staff scheduling, attendance tracking, and duty rosters

• Maintain filing systems, SOPs, and departmental documentation

Guest Service & Communication

• Handle housekeeping-related guest calls professionally and efficiently

• Record and follow up on guest requests, complaints, and special instructions

• Coordinate special setups such as VIP amenities, baby cots, extra beds, and turn-down services

Support to Management & Supervisors

• Assist supervisors with daily briefings and operational planning

• Track productivity, room release times, and inspection status

• Support audits, inventories, and compliance checks

Health, Safety & Compliance

• Ensure housekeeping procedures comply with hygiene and safety standards

• Report incidents, hazards, or non-compliance issues

• Maintain confidentiality of guest and hotel information