Room Supervisor

The Room Supervisor is responsible for supervising Room Attendants and ensuring guest rooms, corridors, and assigned areas meet the hotel’s cleanliness, hygiene, and presentation standards. This role plays a key part in quality control, staff training, and guest satisfaction.

Key Duties & Responsibilities

Supervision & Quality Control

• Supervise and coordinate daily activities of Room Attendants and Housekeeping Runners

• Inspect guest rooms, suites, and corridors to ensure cleanliness and presentation standards are met

• Ensure rooms are cleaned and released on time for arrivals, departures, and stayovers

• Conduct rechecks and follow up on corrective actions

Staff Management & Training

• Allocate room assignments and workloads

• Train, coach, and guide Room Attendants on cleaning procedures and service standards

• Monitor staff performance, productivity, and attendance

• Assist with onboarding and on-the-job training of new staff

Guest Service & Problem Resolution

• Handle guest complaints related to room cleanliness or service promptly and professionally

• Coordinate with Front Office and Maintenance to resolve issues efficiently

• Follow up to ensure guest satisfaction

Operational & Administrative Duties

• Update room status accurately in the PMS or housekeeping system

• Report maintenance issues, lost-and-found items, and safety hazards

• Ensure proper use and care of housekeeping equipment and supplies

• Maintain housekeeping reports, checklists, and inspection records

Health, Safety & Hygiene

• Ensure compliance with hygiene, sanitation, and safety standards

• Enforce SOPs, brand standards, and infection control procedures

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