Reservation Agent

Provide support to Reservation Manager in assisting, coordinating and handling reservation.

• Answers calls, returns e-mails and voicemails. 

• Assists guest in booking reservations, by providing superior property knowledge.

• Handling of online and OTA bookings

• Looks for special requests, coding issues and billing requirements.

• Reviews group pick up, assist in ensuring proper availability. 

• Monitors and charges No Shows and Late Cancels on a daily basis.

• Upselling of room types and room package

• Answer telephone and assists internal and external guests with requests