Graduate , Risk/Merchant Operations

As part of Checkout.com’s #NextGen Graduate Program you’ll work alongside experienced professionals, gaining hands-on experience and a comprehensive introduction to digital payments and technology.

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

The Role 

As part of Checkout.com’s #NextGen Graduate Program you’ll work alongside experienced professionals, gaining hands-on experience and a comprehensive introduction to digital payments and technology. The program offers an extensive learning experience through technical training, professional development workshops, and direct access to industry experts. You'll be part of a global Early Careers, Graduate community, with regular networking events, mentoring opportunities, and social activities designed to build connections and accelerate your growth and leadership potential. By the end of the scheme, you’ll be equipped with the knowledge, experience, and confidence to make a lasting impact at Checkout.com and beyond.

You will be joining one of the following key teams:

• Risk Operations Graduate: You will play a key role in protecting our platform and ensuring smooth transactions for merchants. You’ll help manage merchant risk, develop expertise in credit and fraud assessment, and learn how to apply scheme rules and regulatory requirements to real-world cases.

• Merchant Operations Graduate: You will be responsible for supporting our merchants in one of two vital functions: a Merchant Care role (handling inbound queries directly from merchants) or a Merchant Configuration role (supporting the seamless setup and maintenance of merchant accounts).

How You’ll Make an Impact

During this Graduate Program, you will build foundational operational and problem-solving skills, collaborate with diverse teams, and contribute directly to our mission.

• Risk Operations Focus: You will complete rotations across risk departments (due diligence, monitoring, disputes) to become a multi-skilled customer risk professional. You will conduct merchant risk assessments to mitigate financial risks (e.g., anti-money laundering), manage customer disputes, and apply analytical skills to identify and investigate potential red flags.

• Merchant Operations Focus: You will gain practical experience in a multinational environment by meticulously following defined processes, ensuring accuracy, and maintaining high-quality standards.

• Merchant Configuration: Learn to efficiently set up, update, and terminate merchant accounts.

• Merchant Care: Develop deep customer service skills by managing and prioritising a queue of inbound merchant queries and cases across multiple communication channels.

 Here’s What You’ll Bring to the Team

 You’re a curious, motivated, and innovative operations' enthusiast, excited to dive into the world of digital payments and technology.

• Education & Language: Bachelor’s degree in any field and proficiency in English and have graduated within the last 12 months/due to graduate by July 2026.

• Communication & Mindset: Strong written and verbal communication skills, with the ability to articulate information clearly and concisely. You possess a customer-centric mindset with a commitment to stakeholder satisfaction.

• Work Ethic: Detail-oriented with a focus on accuracy in all tasks. You have an enthusiastic attitude, a strong sense of proactivity, and the ability to effectively manage time as priorities change.

• Collaboration & Growth: Ability to collaborate effectively within diverse teams and stakeholders across departments. You have a passion to develop your leadership potential and an eagerness to learn and develop a strong understanding of structured processes.

• Relevant Interest: Eagerness to develop an understanding of payment processes and lifecycle and/or a configuration role within the Tech and/or e-commerce industry.

Bring all of you to work 

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit ourCareers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram