Sommelier

Customer Service

• Welcomes important guests or groups by sabering champagne.
• Converses with guests to obtain feedback and suggestion for improvement.
• Provides advice and information to clients and restaurant team members on the selection of wine by possessing a thorough knowledge of the menu and all wines on wine list and their prices.
• Handles customer complaints efficiently through appropriate interaction and action and/or referral to Management.

Logbook Updating

• Keeps record of guests’, visitors’ or repeaters’ dietary preferences or special requirements (e.g. allergies).
• Promotes wines and up-sells by using suggestive selling techniques.

Promotion & Direct Up-selling

Material Handling & Inventory

• Checks cleanliness and good functioning of furniture, fixtures and equipment in his/her section.
• Properly handles all materials and equipment to avoid breakage.

Stock Management

• Conducts stock inventories as per Finance Department every month.
• Conducts amenities supplies, wine orders and purchases as per requested.