Guest Services Agent

The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and standards are achieved. The GSA acts as a main point of contact for all hotel guests and works in harmony with all hotel departments to ensure all guests are wowed by our inspired location.

1. Responsible for greeting every guest upon arrival
2. Prepare documents and keys required for registration
3. Register arriving guests and assign rooms
4. Process guests' departures, calculate charges and receive payments 
5. Make, confirm, cancel and change reservations
6. Promptly and courteously attend to telephone calls and text messages, directing as appropriate
7. Provide information on hotel facilities and services 
8. Concierge services including booking activities, dining reservations and transport
9. Provide detailed information about points of interest in the area
10. Arrange services required for guests with special needs
11. Ensure guest special requests are efficiently completed
12. Store and retrieve luggage
13. Follow emergency and safety procedures
14. Provide direction to guests requiring guidance and offering any further assistance, as required 
15. Training of new team members
16. Other related duties as assigned by the Front Office leadership team
17. Contribute to a positive team atmosphere
18. Tourism & Hospitality experience preferred
19. Competent in Microsoft Office software (including but not limited to: Word, Outlook, Excel)
20. Feel comfortable working in a fast-paced environment requiring multitasking
21. Strong problem-solving skills required
22. Excellent customer service and conflict resolution abilities
23. Knowledge of property and all company services offered