Community Manager

Friedelsheim Ltd seeks a dynamic Community Manager to manage corporate and independent brand communities.

Friedelsheim Ltd is looking for a dynamic Community Manager to join its team!

Sector: Pharmaceutical

Residing in the region of Plaines Wilhems

Responsibilities: 

• Developing and implementing community engagement strategies that align with overall company goals and each brand’s objectives.
• Managing and growing online communities across social media, forums, and the company website for multiple brands.
• Creating, curating, and managing content (posts, videos, webinars, etc.) that is relevant, engaging, and tailored to each brand’s voice.
• Ensuring consistency of messaging by collaborating with internal teams (marketing, sales, customer support) to support community initiatives.
• Fostering a positive and inclusive environment, encouraging active participation and meaningful interactions across all communities.
• Monitoring and responding to inquiries, comments, and feedback in a timely and professional manner.
• Developing and enforcing community guidelines to maintain safe and respectful spaces.
• Identifying and cultivating relationships with key community members and influencers to build loyalty and advocacy.
• Gathering and analysing community feedback to inform marketing and sales strategies.
• Tracking and reporting on engagement metrics to measure success and identify opportunities for improvement.
• Analysing trends and industry best practices to continually enhance community engagement strategies.  

Required skills and qualifications 

• A Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
• 2–5 years of proven experience in community management or social media management, supported by a demonstrable portfolio.
• Strong knowledge of online community platforms, social media tools, and analytics.
• Familiarity with CRM tools (HubSpot).
• Familiarity with graphic design and video editing tools (Canva, Photoshop, etc.).
• Knowledge of SEO and content marketing.
• Excellent communication, writing, and interpersonal skills, with the ability to engage diverse audiences.
• A creative and strategic mindset to design and execute innovative community engagement initiatives.
• Skills in conflict resolution, problem-solving, and project management.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Proficiency in French and English.