Check In Supervisor – Guest Relations

We are seeking a motivated and guest-focused Supervisor – Check-In & Guest Relations to join our competitive socializing venue.

This role is responsible for supervising the check-in and guest-relations team, ensuring guests are welcomed professionally, checked in efficiently, and clearly guided on how to use our games and activities safely and confidently. 

This is a hands-on supervisory position within a fast-paced leisure environment.

Key Responsibilities:

• Supervise guest check-in operations and manage guest flow

• Deliver clear and engaging game briefings to guests

• Ensure excellent customer service standards are consistently met

• Support, guide, and supervise front-of-house team members

• Handle guest queries and resolve issues professionally

• Ensure compliance with health, safety, and venue procedures

Requirements:

• Experience in customer service (leisure, hospitality, or entertainment preferred)

• Strong communication and interpersonal skills

• Ability to supervise a team and work under pressure

• Willingness to work shifts, including weekends and public holidays

• Supervisory experience is an advantage.

• Salary commensurate with experience.