Resort Hostess

To provide a warm welcome and personalised service to guests, communicate with guests on a daily basis and bid a fond farewell

• Welcome all arrivals to the hotel at the main entrance
• To escort the guests to Reception and converse appropriately until handover to Receptionist for check-in.
• To be present at the entrance of The Kitchen restaurant or any other F&B area as instructed by management, during meal periods. To welcome and assist in seating if so required.
• To be present in the Reception area at all other times to converse with guests and check on their experience
• To welcome and escort every single internal guest (team members from other resorts, Head office and Board of director members) arriving at the hotel.
• To check J-1 arrival report to see if any arrivals from another LUX* property or another hotel in Mauritius. If so, the call the hotel and seek preferences of the guest and communicate to all concerned depts.
• To seek feedback from all guests dining on the beach, if not already done so by Events team or Guest relations team.
• To be present in all wedding at the hotel as a representative of the hotel
• Escort outsiders as appropriate, to restaurants, bars, spa etc. Bid farewell upon departure and check on experience
• Bid farewell to every single departure guest with appropriate farewell ritual
• Assist in mise-en-place of farewell ritual
• To host and converse with guests at the Management cocktail.
• Accompanies in welcome or farewell at the airport if so instructed by management
• Actively participates in the provision of excellent service to guests.
• Provides any necessary assistance to guests with special needs.
• Interacts with guests on a daily basis, listens to their requests and feedback during their stay and takes initiative to achieve service excellence.
• Handles customer complaints efficiently through appropriate interaction and/or referral to the Guest Relations Coordinator.