Provide a full range of administrative support activities, inclusive of highly confidential and sensitive matters to ensure smooth operation of the designated department
| PURPOSE OF THE ROLE | ||||||||
| Provide a full range of secretarial and administrative support activities, inclusive of highly confidential and sensitive matters to ensure smooth operation of the designated department | ||||||||
| ROLE RESPONSIBILITIES | ||||||||
| 1 | Take part in training and implement accordingly | |||||||
| 2 | Coordinate and oversee departmental trainings | |||||||
| 3 | Keep superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
| 4 | Ensure that Vipertex (time attendance) for the kitchen, stewarding and F&B Department is being monitored on a daily basis | |||||||
| 5 | Ensure that monthly roster is being implemented on Vipertex | |||||||
| 6 | Follow up on team members sick, local leaves and absenteeism for the concerned department on Vipertex | |||||||
| 7 | Retrieve overtime report to discuss with the Executive Chef and the F&B Executive | |||||||
| 8 | Report repeated lateness or absence of team members to the reporting line | |||||||
| 9 | Act as hostess in restaurant during breakfast and lunch time | |||||||
| 10 | Converse with guests to obtain feedback and suggestion for improvement | |||||||
| 11 | Ensure that guest complaints are communicated to the superiors and follow up on action | |||||||
| 12 | Prepare menu translation and manage all F&B menu cards and folders | |||||||
| 13 | Prepare and print menus for wedding, candle light, tags for daily events | |||||||
| 14 | Daily updating of F&B program, follow up of email, perform outlets check and menu verification | |||||||
| 15 | Consult daily events for planning purposes | |||||||
| 16 | Prepare requisitions of supplies as per standards and control food cost | |||||||
| 17 | Prepare daily upselling report | |||||||
| 18 | Attend to requests from guest and communicate preferences to all departments concerned | |||||||
| 19 | Arrange for various meetings and take minutes for follow up | |||||||
| 20 | Comply with Quality Management System, HACCP and S&H regulations and policies | |||||||
| 21 | Follow-up of all procedures as per SOP | |||||||
| 22 | Ensure compliance to all safety standards | |||||||
| 23 | Participate in Eco standard/sustainable responsibility set by the hotel | |||||||
| 24 | Ensure energy saving (electricity, gas, water) | |||||||
| 25 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
| 26 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society | |||||||