Clinic Adminstrative Lead

The role is responsible for the effective coordination, administration, and operational support of dental services, ensuring smooth day-to-day functioning, compliance with internal processes, and high standards of patient service.

Key Roles and Responsibilities

• Preparation and management of the monthly duty roster for dentists

• Coordination and organisation of transportation arrangements for dental assistants

• Preparation and issuance of quotations for implant, orthodontic, and general dental treatments

• Follow-up on unanswered calls and scheduling of patient appointments

• Preparation and submission of consumable indents to ensure adequate stock levels

• Daily banking and reconciliation of reception cash at the end of each working day

• Compilation and submission of statistical reports from the HIS, including OPD figures and gross and net revenue, to Dr Bunjhun

• Management of Continuous Quality Improvement (CQI) matters, with all complaints routed through Dr Bunjhun for approval prior to communication with Mr Sullivan

• Coordination of on-call dentists and dental assistants, including transport arrangements via taxi services paid by Dr Bunjhun’s company

• Processing, monitoring, and follow-up of supplier payments