Room Service Supervisor

We are currently looking for a passionate Room Service Supervisor who is responsible for supervising room service operations to deliver an excellent Guest experience while training staff, optimising sales, and controlling costs.

As a Room Service Supervisor, you will be responsible for supervising room service operations to deliver an excellent Guest experience. As a Supervisor, you will also be required to supervise, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Food and Beverage
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Maintain strong internal control environment and compliance to hotel/company policies and procedure

PREREQUISITES

• Minimum 3 years of service at a five-star property as Room Service Supervisor.
• Proven track record of guest relations, employee relations, attitude, honesty and integrity.
• Excellent communication skills, both written and oral.