Teller/CSO

We are seeking a temporary candidate for a four-month assignment. Reporting to the Branch Manager, the Teller/CSO will support the branch in achieving its control and operational objectives while delivering a high-quality customer experience in accordance with established policies and procedures.

Main responsibilities

• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
• Ensure proper cash handling
• Perform daily verification and reconciliation of transactions
• Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative
• Maintain customer confidence and protects the Bank’s operations by keeping information confidential
• Adhere to Bank’s policies and procedures and maintain a high level of service and ethical standards
• Serve customers by completing relevant account transaction; receiving deposits, loan payments, cashing cheques and issuing savings withdrawals;
• Track bank information and generate reports by using banking software
• Implement a positive overall customer experience
• Put forward suggestions to managers in view to boost customer experience with the bank
• Executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions to enhance client relationships
• Perform any other related duties, as may be assigned.

Technical and Soft Competencies/Skills, Knowledge

• A passionate and motivated individual with a growth mindset and customer-focused
• Knowledge of the banking or other financial sector and Core Banking System will be an added advantage
• Displays high levels of integrity, objectivity and impartiality and commit to high professional ethical standards
• Sound knowledge of the banking business and operations
• To comply and stay up-to-date with applicable laws and regulations;
• Efficient and accurate processing of operational functions with strong sense of accuracy
• Able to deal with clients in a professional manner/ equipped with problem-solving skills
• Strong Stakeholder relationship managements
• Strong Planning, Negotiation and Communication skills

Experience & Qualifications

• A bachelor’s degree in Banking or finance or in any related field acceptable to the Bank
  • Minimum of 1-year relevant experience