Receptionist

The Receptionist is the main contact for visitors and callers, providing a professional and welcoming front desk. Duties include greeting clients, managing calls and emails, booking meeting rooms, handling mail and couriers, and supporting general office tasks.

Receptionist – 

Overview
The Receptionist will provide frontline representation for Wave Capital, ensuring every visitor, client, and team member experiences a professional, organised, and service-oriented environment. This role supports the smooth operation of the office by managing all reception functions, coordinating day-to-day administrative tasks, and assisting internal teams with operational needs.

Key Responsibilities

Front-Desk & Visitor Management

• Greet, register, and assist all visitors, ensuring a positive and professional first impression.

• Maintain a clean, organised, and presentable reception and waiting area.

• Coordinate visitor passes, ensure adherence to security protocols, and notify staff upon guest arrival.

Communications Handling

• Manage all incoming calls, emails, and general enquiries; triage and direct communications to the correct departments.

• Maintain a high standard of customer service in all interactions, internal and external.

Meeting & Office Coordination

• Manage meeting room bookings, prepare rooms prior to scheduled meetings, and support basic meeting logistics.

• Assist with coordinating internal events, staff meetings, and client visits when required.

• Monitor and replenish office supplies, including stationery, kitchen items, and reception materials.

Administrative Support

• Handle incoming and outgoing mail, courier services, package delivery logging, and distribution.

• Support document preparation, filing, data entry, and other routine administrative tasks.

• Assist the Office Manager and other departments with general operational support as needed.

Requirements & Skills

• Prior experience in reception, office coordination, or administrative support is strongly preferred.

• Excellent verbal and written communication skills.

• Strong organisational ability, attention to detail, and multitasking capability.

• Confident, professional, and approachable demeanor.

• Proficiency with office software (e.g., Microsoft Office, calendars, communication tools).

• Ability to work in a fast-paced, client-focused environment and maintain confidentiality.