Duty Manager

Oversees daily operations, resolves issues, supports staff, and ensures excellent service delivery to guests.

• Oversee daily operations during assigned shifts.
• Ensure team adherence to company policies and procedures.
• Resolve issues efficiently and ensure guest satisfaction.
• Handle special requests, complaints, or emergencies.
• Coordinate with security teams and maintain incident reports.
• Document incidents, complaints, and operational issues.
• Identify and report maintenance or operational issues.
• Communicate important updates, changes, or issues to management and staff.
• Assist in training new employees or providing refresher coaching.