Junior Technical Support Engineer (Suntricity Ltd)

Suntricity is searching for a Junior Technical Support Engineer to join our growing team. The ideal candidate will play a key role in supporting our Sales and Development teams by providing technical expertise, product insights, and after-sales assistance.

Key Responsibilities

• Technical Support to Sales:
• Provide pre-sales technical advice on product selection, sizing, and system design.
• Support the sales team with technical documentation, product comparisons, and configuration guidance.
• Assist in preparing technical proposals and responses to client inquiries.
• Research & Development Support:
• Collaborate with the development team on the evaluation and testing of new products
• Provide feedback on product performance and suitability for the local market.
• Support technical validations and field trials of new technologies.
• After-Sales Support:
• Provide first-line troubleshooting and technical assistance to customers and installers.
• Liaise with suppliers and manufacturers for warranty or technical issues.
• Maintain records of technical support cases and resolutions.
• Market & Product Analysis:
• Conduct market research and benchmark analyses of competitors’ products and solutions.
• Identify trends, new technologies, and opportunities for product improvement.
• Prepare comparative reports to support the company’s product strategy.
• Customer & Internal Training:
• Support training sessions for internal teams and clients on product features and configurations.
• Help maintain updated technical documentation, datasheets, and guides.

Qualifications & Skills

• Bachelor’s degree in Electrical / Electronic Engineering, Renewable Energy, or a related field.
• Strong interest in solar photovoltaic technologies and energy storage systems.
• Basic understanding of PV system components (inverters, panels, batteries, etc.).
• Good analytical and problem-solving skills.
• Ability to communicate complex technical information clearly.
• Proficient in Microsoft Office tools
• Team-oriented, proactive, and eager to learn

At Suntricity, we’re committed to driving the clean energy transition through innovation, reliability, and technical excellence. If you’re passionate about renewable energy and ready to grow your expertise in solar technologies, we’d love to hear from you.