Jnr IT Support Engineer

• Proactively ensure that only authorized staff accesses to the company’s systems and networks
• Ensure appropriate Business Continuity and Disaster Recovery arrangements are in place for IT facilities
• Provide recommendations and supports to help the management to reach its business and productivity targets.
• Implement projects according to project plans and work closely with corporate and regional PMOs
• Provide infrastructure support to local and regional users where necessary.
• Works with hardware/software vendors, define requirements and supporting plans to meet the agreed service level.
• At management requests provide up-to date information on the current project status.
• Manage/Monitor and troubleshoot a backend IT services, with a strong focus on end user infrastructure
• Provide first and second line support WAN/VPN/Voice Net and first line support for Corp. Applications and end-users support.
• Continuously search for new ways to improve technology deployments and service improvements in the Mauritius Office
• Keep all internal IT processes & procedures fully documented and safe.
• Assist in supporting the needs/issues/requests of end users based in the Mauritius Office
• Ensure that criteria on audits with a technology element are fully met in accordance with Corporate IT standards and requirements
• Provide end user infrastructure support to all IT staff within the Mauritius Office
• Perform yearly technology audits and make refresh recommendations prior to budget planning for Mauritius end user devices, including mobile equipment.
• Required to work after hours (Standby) and on projects that requires after hours work.
• Managing enterprise scale Active Directory and Exchange infrastructure.
• Ensure all backup systems are successful with regular testing and reports documented.

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

• Mandatory technical skills: Administering Win 7 and newer, Office 365, One Drive and other M365 Cloud based applications, Exchange, DHCP, DNS servers.
• Experience working with switches and routers, Dell servers and workstations.
• Knowledge of TCP/IP stack and MS office application suite.
• Knowledge of WAN technologies.
• Basic understanding of PBX and VOIP technologies.
• WANs, LANs, VLANs and other Telecommunications infrastructures essential.
• 2 Year or more knowledge and practical experience of backup administration on Symantec Backup Exec and VEEAM
• 2 Year or more knowledge and practical experience in configuration and management of Dell and HP servers.
• 2 Year or more knowledge and practical experience on latest Microsoft Windows end user and server operating systems.
• Knowledge and practical experience in other emerging technologies such as VMWare, Hyper-V, EMC SANs a plus
• Knowledge of Cisco routing is a plus.