Customer Service Repre

Maintain a high standard of service and make sure that relationship with collaborators meet the company requirements Assist the Team Leader – Branch & Direct Sales Operations to monitor the branch budget Ensure that deadlines and targets set by the company are met

Main Responsibilities will include:

• Maintain a high standard of service and make sure that relationship with collaborators meet the company requirements
• Assist the Team Leader – Branch & Direct Sales Operations to monitor the branch budget
• Ensure that deadlines and targets set by the company are met
• Provide feedback in regards to existing process as and when required
• Liaise and maintain a good relationship with partners / other departments for proper coordination. 
• Adopt a Cross-Selling and Up-Selling Culture
• Ensure total customer satisfaction through excellent customer service in line with Swan values
• Ensure ethical and needs-based selling as per procedures set by the company
• Conduct daily cash count as per procedures set by the company
• Do proper underwriting to ensure intake of quality business
• Closely monitor the prospecting list of potential clients
• Provide assistance to agents / Brokers and any other stakeholders as and when required

Candidate Ideal Profile

• Minimum Higher School Certificate or equivalent
• Ideally have at least 2 years’ working experience with excellent customer service skills
• Experience in the General insurance field will be a definite advantage
• Be computer literate, with a good knowledge of Word and Excel
• Have an outgoing personality with good communication and selling skills, have the ability to work in a team and deliver results
• Be fully computer literate