Travel Executive

Prestigious Escapes Ltd is looking for Travel Executive to handle clients for its Travel Agency in Mauritius

Job Responsibilities:

• Handle airline ticket issuance, re-issuance, refunds, and exchanges via Airline portal
• Manage seat reservations, special service requests (SSR), and itinerary changes.
• Ensure accurate fare calculations and compliance with airline policies.
• Promote airline routes, schedules, and fare offers to travel agents, corporates, and direct customers.
• Upsell ancillary services (extra baggage, seat selection, upgrades).
• Achieve or exceed monthly sales targets set by the GSA.
• Respond to passenger inquiries, complaints, and special requests.
• Assist with travel documentation requirements (visa, passport, travel insurance info).
• Coordinate with the airline for special arrangements.
• Assist with group bookings and fare negotiations.
• Provide training or updates to agents about airline systems, promotions, and policies.
• Build and maintain strong relationships with top-producing agents.
• Visit/call top agents weekly
• Maintain daily/weekly sales reports for the airline and GSA management.
• Invoicing for your walk-in clients
• Monitor market trends and competitor pricing.
• Assist in promotional events, roadshows, or marketing campaigns.

Job Requirements:

• GDS proficiency (Amadeus/Sabre/Galileo) will be of advantage
• Strong knowledge of airline fare rules and ticketing procedures (IATA regulations).
• Excellent communication and negotiation skills.
• Customer service orientation and problem-solving ability.
• Sales-driven mindset.
• Multitasking and attention to detail.
• HSC.
• Tourism or IATA Diploma (will be of advantage)
• Previous experience in airline or travel agency ticketing.
• Minimum 2 years’ experience in airline or travel agency ticketing.
• Strong sales, negotiation, and communication skills.
• Excellent customer service and problem-solving abilities.