Technical Support Analyst
- Plaine Wilhems
- Negotiable
- Permanent
- Added 04/09/2025
- Closing 04/10/2025
- Human Resources Team
We’re looking for a Technical Support Analyst to join our team of tech enthusiasts. If you’re passionate about solving complex problems, keeping critical systems running smoothly, and helping others grow, this role is for you.
What You’ll Do:
Ensure Platform Stability: Monitor infrastructure and customer environments, analyze alerts, and act quickly to prevent downtime.
Lead Incident Response: Own critical incidents, troubleshoot complex issues, and coordinate with System Admins, Developers, and Security teams.
Drive Continuous Improvement: Perform root cause analysis, suggest process enhancements, and contribute to post-mortem reviews.
Mentor & Grow Teams: Support junior colleagues, share expertise, and help build a strong, autonomous team.
Maintain Knowledge & Documentation: Create, update, and consolidate internal knowledge articles and operational procedures.
Support Releases & Patches: Track system updates, monitor impacts, and ensure smooth patch deployment.
What We’re Looking For:
3+ years in technical support / system or DB admin, preferably 24/7 ops.
Hands-on with Linux, MySQL, Apache/Nginx, Bash, Python, Proxmox. Bonus: Ansible, CI/CD.
Strong problem-solving, analytical skills, and clear communication.
Leadership mindset with ability to guide teams under pressure.
Working Hours:
- 5 working days (Monday through Sunday) - Roster system – with different shifts.
Why Join Us:
- Startup atmosphere in the office. 🚀
- Competitive and evolving salary. 💸
- Team gatherings and team-building activities. 🥂
- Free gourmet coffee, tea, fresh fruits, and lunch prepared by the company's private chef. ☕🍇
- Training and development opportunities. 📚
- Private insurance and pension plan. 🛡️
- Regular Work from home options. 🏡
- Regular performance reviews. 📈