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IT Support Specialist

The IT support specialist is responsible for suppor􀆟ng and maintaining the following aspects of the

business:

• Line 1 and Line 2 support.

• Handle & process Inbound IT support requests through a ticketing system and phone calls.

• Supporting onsite client in local office with all IT related issues.

• Solid understanding and experience in managing Office 365 environments

• Microsoft Server experience required, administering active directory

• Experience in desktop and server support

• Troubleshooting experience imperative, and demonstrate ability to troubleshoot

• Daily management of cloud-based backup services.

• Morning routine checks of our core services and escalate issues to line manager and UK Managing

director where required.

• Opportunity to develop professionally in a growing business.

Hidden Company

SOCOTA Phoenicia Business Park, Sayed Hossen Road,, Solferino - Phoenix,, Mauritius