Operations Manager (Sports & Leisure - Beau Plan)

We’re on the lookout for an Operations Manager to join us, in Beau Plan, to lead the day-to-day running of our Club.

The Operations Manager will be responsible for the day-to-day running of the Club, ensuring exceptional service for members and guests while maintaining operational efficiency. This role oversees staff, facilities, events, and finances, ensuring the club remains a vibrant hub for sport, leisure, and community engagement.

Ready to bring your expertise & energy to our Beau Plan community?

Key Responsibilities:

• Manage the daily operations of all club facilities, including sports amenities, bars, restaurants, and event spaces.
• Develop and implement operational policies and procedures to ensure smooth running of the club.
• Maintain compliance with all health & safety regulations, licensing laws, and insurance requirements.
• Prepare operational reports for the club board/committees.
• Assist in preparing and managing the annual operational budget.
• Monitor revenue streams and control costs to meet financial targets.
• Oversee billing, payroll, and supplier payments in collaboration with the finance & HR teams.
• Recruit, train, and manage staff across all departments (front desk, maintenance, coaching support, etc.).
• Create staff schedules and ensure adequate coverage during peak times and events.
• Conduct performance reviews, handle HR issues, and foster a positive, team-oriented culture.
• Ensure all facilities and equipment are safe, clean, and well-maintained.
• Oversee contracts for cleaning, security, landscaping, F&B, and other suppliers.
• Plan and coordinate facility upgrades and repairs.
• Serve as the primary point of contact for member queries, complaints, and feedback.
• Develop and implement membership retention and growth initiatives.
• Maintain high standards of customer service across all departments.
• Plan, organize, and oversee sports tournaments, social events, and community programs.
• Coordinate with sports coaches, committee members, and external suppliers to ensure successful events.
• Ensure events are well-staffed, properly marketed, and evaluated post-delivery.
• Support marketing efforts to promote the club’s services, events, and programs.
• Build relationships with local businesses, sponsors, and community groups to enhance the club’s profile.
• Ensure compliance with legal, regulatory, and club governance requirements.
• Maintain up-to-date licenses and permits (e.g. fire certificate, health & safety, etc.).

Qualifications, Experience & Competencies required:

• A recognised degree in the relevant field with a minimum of 8–10 years of proven experience and track record of achievements/leadership in the industry.
• Excellent interpersonal, organisational, communication, and problem-solving skills.
• Strong leadership and team management abilities
• Good understanding of budgeting and financial reporting
• Knowledge of sports club operations and event management
• Ability to adapt to changing priorities
• Familiarity with health & safety regulations and operational compliance

We thank you for your interest. The Company will only contact candidates whose qualifications match the role. If you don’t hear from us within 6 weeks, please consider your application unsuccessful.

The Company reserves its rights not to make any appointment following this vacancy advert.

Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.