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Guest Relation Officer - German Speaking

  • Pamplemousses
  • Not disclosed
  • Permanent
  • Added 11/07/2025 
  • Closing 10/08/2025
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We are looking for a Guest Relation Officer (German Speaking) who will assist and coordinate with Front Office reception to ensure consistent service.

 

MAIN DUTIES & RESPONSIBILITIES

  • Meets and greet all guests upon arrival and departure
  • Escorts VIP guests to their allocated room and explain the facilities and room features
  • Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions
  • Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions
  • Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities
  • Ensures that, whenever possible, guests receive personal recognition
  • Maintains an active presence in the hotel lobby to greet and assist incoming guests
  • Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information
  • Assists and coordinates with Front Office reception to ensure consistent service
  • Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs.

 

YOUR QUALITIES

  • Good communication skills
  • Fluent in German, English and French

We believe in equal opportunities.

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.

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  • Turtle Bay, Balaclava, Balaclava, Mauritius

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