Sommelier

Join St. Regis Le Morne Resort Mauritius, where world-class hospitality, professional growth, and stunning natural beauty converge

Key responsabilities

Safety and Security

• Follow emergency protocols (e.g., evacuation, medical emergencies, natural disasters).

• Report work-related accidents or injuries immediately.

• Identify, correct, and report unsafe work conditions or practices.

• Complete and maintain safety certifications as required.

• Use proper equipment and PPE; follow lifting and safety procedures.

• Maintain a clean and secure work environment in accordance with company policies.

Policies and Procedures

• Ensure confidentiality of proprietary and guest information.

• Protect company property, tools, and assets.

• Follow all departmental and company policies.

• Adhere to personal appearance and uniform standards.

• Perform other duties as assigned by supervisors.

Guest Relations

• Greet and interact with guests using professional, friendly etiquette.

• Engage with guests regarding property services, local offerings, and preferences.

• Resolve guest concerns using service recovery techniques (e.g., LEARN, PLEASED).

• Assist individuals with disabilities within company and legal guidelines.

• Monitor and respond proactively to guest needs and feedback.

Communication

• Communicate clearly and professionally with guests and team members.

• Use appropriate phone and radio etiquette.

• Record and share important operational information in logs or reports.

• Discuss work-related matters discreetly and appropriately.

Team Collaboration

• Support coworkers and foster a respectful, inclusive environment.

• Maintain productive relationships across departments.

• Handle sensitive situations with discretion and diplomacy.

Quality Assurance

• Monitor adherence to quality standards and brand requirements.

• Identify opportunities to improve efficiency, safety, and guest satisfaction.

Physical Requirements

• Stand, sit, or walk for long periods.

• Lift/push/pull up to 50 lbs without assistance.

• Navigate narrow, elevated, or slippery surfaces.

• Perform physical tasks such as bending, reaching, and stair climbing.

Food and Beverage Operations

• Follow alcohol service procedures (e.g., TIPs, CARE).

• Communicate guest dietary needs to the kitchen accurately.

• Monitor dining room availability and guest safety.

• Report incidents/accidents promptly and maintain documentation.

• Complete inventory checks and requisition supplies.

• Ensure temperature and food safety compliance (e.g., HACCP).

Wine and Beverage Service

• Maintain and update wine lists and POS system (MICROS).

• Pair wines with food offerings and educate staff accordingly.

• Conduct wine tastings and manage wine cellar inventory.

• Monitor cost controls and suggest new products.

• Collaborate with vendors and organize wine promotions.

• Ensure proper wine service techniques (e.g., decanting, glassware).

Bartending and Closing Duties

• Set up and check bar inventory and quality.

• Follow all legal requirements for alcohol service.

• Secure and store beverages and supplies at end of shift.

• Maintain accurate spill logs and transfer slips.

Guest Service Standards

• Serve food and beverages in line with QA standards and service procedures.

• Use suggestive selling techniques and upsell when appropriate.

• Check in with guests throughout service for satisfaction.

Preferred Qualifications

• Experience: Min of 2 years in a related work experience

• Supervisory Experience: No supervisory experience is required