Coach Formateur Comptabilité

Measure the quality of services provided to customers, by carrying out call monitoring according to the evaluation grid defined by the Quality & Training Department

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.

iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe

               Quality :

• Carry out quality reviews of the monitored employees
• Alert the hierarchy in case of errors found
• Research, control and analyze all information likely to affect the quality of the service provided by the company
• Identify employees' training needs and prepare training schedules based on these requirements
• Work closely with production for the continuous improvement of the quality level

               Training :

• Participate in the drafting of procedures and methods to be respected by all departments
• Ensure quality reporting to your hierarchy (dashboards, results displays, etc.)
• Participate in the skills development of new employees through coaching sessions, debrief and workshops
• Draft initial and ongoing training materials/modules
• Provide initial and ongoing training to employees according to the different operations/projects
• Ensure the follow-up of employees (build the specifications of training actions, use the appropriate pedagogical tools, ensure that employees have assimilated the knowledge...)
• Manage the upgrading and upskilling of employees. Provide product and process updates and ensure proper understanding among employees.
• Assist and support new employees in the processing of customer handling as part of the integration
• Be responsible for the development of the skills of employees who do not achieve the objectives (proximity monitoring)
• Analyze the results of the training and set up the new specificities (establish the assessments, reports, and reports of the training sessions)

               Reporting :

• Be in charge of reporting activities, respecting the deadlines established
• Consolidate, analyze and interpret these numbers to anticipate trends
• Propose recommendations to the various head of departments

Your distinctive profile

• Graduate: ACCA or any studies in finance & accounting
• 3 to 5 years of work experience in similar roles 
• 2 yrs to 3 yrs in the accounting field
• At ease with numbers and financial data
• Knowledge of IT tools, MS Office and ERP

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…