We are looking for a bright Senior Application Support Analyst to provide enterprise-level technical support to our customers. You will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

About the Position

We are looking for a bright Senior Application Analyst to provide enterprise-level technical support to our customers. You will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Responsibilities

·    Take ownership of customer issues reported and see problems through to resolution

·    Study, diagnose, troubleshoot and recognise solutions to solve customer issues

·    Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams

·    Provide timely and detailed feedback to customers

·    Ensure proper recording and closure of all issues

·    Prepare accurate and timely reports

·    Document knowledge in the form of knowledge base tech notes and articles

Requirements

·    Degree in Information Technology, Computer Science or equivalent

·    Proven working experience in enterprise technical support, IT support or as a technical engineer

·    Basic knowledge of Unix/Linux systems, utilities, and scripting

·    Great problem-solving skills

·    Great client-facing skills

·    Outstanding written and verbal communication skills

·    Proficient in .NET- C#, SQL

·    Exposure to Biztalk or Integration Tools