The HR Officer supports the effective delivery of HR services across the organisation, ensuring smooth HR operations in a dynamic BPO environment. The role covers a broad range of HR activities including employee lifecycle management, recruitment support, employee relations, and HR administration.

Key Responsibilities

1. Recruitment & Onboarding

• Support end-to-end recruitment processes for operational roles
• Coordinate job postings, screening, and interview scheduling
• Liaise with hiring managers to meet staffing requirements
• Prepare employment offers and contracts
• Coordinate onboarding and induction processes for new hires

2. HR Operations & Administration

• Maintain accurate employee records and HR databases
• Ensure proper documentation for employee lifecycle events (joiners, transfers, exits)
• Support payroll inputs (attendance, leave, overtime)
• Prepare HR reports and trackers (headcount, attrition, absenteeism)

3. Employee Relations

• Act as a first point of contact for employee queries
• Support the handling of disciplinary actions, grievances, and conflict resolution
• Ensure consistent application of HR policies and procedures
• Promote a positive and professional work environment

4. Performance & Talent Management

• Support performance management processes (appraisals, follow-ups)
• Assist managers in addressing performance issues
• Monitor probation reviews and confirmations

5. Learning & Development

• Coordinate training sessions and learning initiatives
• Track training attendance and effectiveness
• Support onboarding training programs

6. Compliance & Policies

• Ensure compliance with local labour laws and company policies
• Maintain confidentiality and data protection standards
• Support audits and HR compliance checks

7. HR Projects & Initiatives

• Participate in HR initiatives (engagement surveys, retention plans, wellness programs)
• Support implementation of HR process improvements
• Contribute to employer branding activities

Key Requirements

Education

• Degree in Human Resources, Business Administration, or related field

Experience

• 1–2 years of experience in an HR generalist role, preferably in a BPO or call centre environment
• Exposure to recruitment and HR operations

Skills & Competencies

• Strong communication and interpersonal skills
• Good knowledge of HR practices and labour legislation
• Ability to multitask in a fast-paced environment
• Strong organizational and administrative skills
• Attention to detail and problem-solving ability
• Proficiency in MS Office