As an Applicant Services Officer at Middlesex University Mauritius, you will lead the operational side of student recruitment and admissions, bringing a hands-on approach to attracting and enrolling high-quality, diverse students.

Applicants are also requested to complete an application form which is available in the following link and select the appropriate post reference:

https://www.middlesex.mu/about-mdx-mauritius/work-with-us

JOB DESCRIPTION

Job Title:                    Applicant Services Officer/Senior Applicant Services Officer

Campus:                     Mauritius

Period:                        Permanent

Reporting to:             Admissions Operations Manager

Overall Purpose:

As an Applicant Services Officer at Middlesex University Mauritius, you will lead the operational side of student recruitment and admissions, bringing a hands-on approach to attracting and enrolling high-quality, diverse students. Your role balances two key responsibilities: engaging and persuading prospective students to choose Middlesex University Mauritius, and ensuring all admissions processes comply with university policies and standards. Drawing on your experience, you will provide guidance and coaching to colleagues, step in as acting head of department when needed, and play an active role in defining, monitoring, and enhancing client service levels. You will report directly to the Admissions Operations Manager and be instrumental in shaping a seamless and professional applicant experience.

Principal Duties:

Applications management

• To ensure seamless and efficient processing of applications.
• To ensure the prompt and accurate entry of data into the student records system (MISIS).
• To analyse qualifications of prospective students based on established university admissions standards, guidelines, and criteria, approving, or rejecting applications and where applicable making recommendations on offer letter conditions, including advanced placements and foundation courses.
• To work with other admissions officers ensuring that they are working to the agreed team and individual targets and to report on progress.
• To be the first point of contact for admissions operations staff in relation to queries about individual qualifications, pre-accreditation, or international qualification equivalence.
• To compile and submit periodically reports demonstrating progress on performance standards.
• To plan and effectively implement strategies to capture and convert all enquiries to applications and subsequently convert applications to enrolments.
• To maintain effective working relationships with key stakeholders within the university (such as Campus Programme Coordinators, Student Administration, Finance, IT etc.) and external parties to achieve departmental objectives.
• To produce detailed statistics on potential and accepted applicants from the admissions database.
• To lead the improvement of procedures and operations within the admissions office.
• Maintain an effective recording and filing system, including an active pending file, for all admissions activities whether electronic or hard copy.

Prospective Student Engagement & Admissions Guidance

• To manage and respond promptly to all enquiries from prospective students, whether received in person, via walk-ins, email, telephone, or online platforms, ensuring accurate and consistent information at all times.
• To provide expert guidance and support to international and local students on visa, accommodation, and admissions-related queries through email, virtual meetings, one-to-one counselling, and in-person interactions.
• To deliver exceptional customer service, proactively identifying and developing tailored solutions that meet the needs and expectations of prospective students.
• To coordinate and actively participate in student recruitment initiatives, including fairs, orientation sessions, and campus visits, offering personalised guidance and promoting Middlesex University Mauritius programmes.
• To establish, monitor, and maintain structured follow-up procedures, ensuring regular engagement with prospective students from initial enquiry through to successful enrolment.

Marketing and Student Recruitment

• To represent Middlesex University Mauritius at national events including recruitment fairs, trade exhibitions, roadshows, etc.
• To coordinate student recruitment events including Open Evenings both on campus and at external venues.

• Develop and maintain professional contacts with regional offices and international student recruitment partners.
• Participate in and lead recruitment projects proposed as per the department’s goals.

Customer Service Functions

• To maintain departmental databases as required, in accordance with university procedures and compile management reports. Monitor and improve client service to meet established targets.
• To work with other university departments (Academic Registry, Campus Programme Coordinators, Support Services, etc) in creating successful student orientation/induction programmes.
• To act as a first point of contact for all prospective students and applicants from first point of enquiry through to enrolment.

Scholarship Programme Administration

• To manage the scholarship programme, overseeing the application, awarding and payments process to students and providing overall student support to applicants and holders.

The above list is not exclusive or exhaustive and working as part of the Marketing, Student Recruitment and Admissions team. The postholder will be expected to work closely with all members of the broader team, provide cover and assistance when necessary, and participate within the team as requested in such areas as communication and general office organisation. Other duties and projects will be added as required by the Head of Marketing, Student Recruitment and Admissions.

Flexibility 

Please note that given the need for flexibility in order to meet the changing requirements, the duties of this post and the role of the post holder may be changed after consultation.

PERSON SPECIFICATION

Job Title:                    Applicant Services Officer/Senior Applicant Services Officer

Selection Critieria:

Qualifications and Experience

• A Bachelor’s degree with relevant work experience, or an equivalent combination of qualifications and professional experience in similar roles, preferably within the higher education sector.
• A minimum of 3years’ supervisory experience in a fast-paced customer service environment, demonstrating the ability to lead and motivate a team.
• Strong computing skills, with practical experience using MS Office and managing databases to support operational efficiency.
• Proven ability to persuade and engage students while effectively motivating and coaching team members.
•  A strong understanding of the British education system, with knowledge of other regional competitive education systems considered a plus.
• Experience with CRM systems will be an advantage.

Disposition

• The post holder will need to be calm and effective in dealing with potential students at the university and their parents, agents and representatives. The person is required to be a self-starter with outstanding problem-solving and analytical skills. Team building ability and training/coaching of staff members are essential requirements.

Knowledge, Skills, and Competencies

• Excellent communication skills.
• Excellent interpersonal skills and supervisory skills.
• Experience in managing critical information systems including the use of email, word processing and spreadsheet programs with the ability to adapt quickly to new software.
• Strong track record in leading customer service teams and in enhancing customer experience.
• Proven ability to organise and prioritise work demands to meet deadlines with a minimum of supervision.
• A flexible approach and ability to adapt quickly to changing work conditions.
• Excellent time-management skills and the ability to cope with high volume workloads in peak periods.
• Commitment to quality, appreciation of cultural diversity and ability to maintain confidentiality.

Middlesex University is working towards equality of opportunity.