This role is ideal for a young professional looking to develop skills in IT support, application management, and cross-functional collaboration while interacting with teams across development, infrastructure, and business operations.

About OLEA

OLEA is a pan-African insurance brokerage group present in 25 countries across Africa. We work closely with our subsidiaries and international partners to deliver insurance brokerage and risk management solutions adapted to local markets.

Joining OLEA means becoming part of a multicultural and international environment, where you will gain valuable exposure while building strong professional foundations.

Your Role

Reporting to the Deputy IT Director in charge of IT Support, the IT Support Officer provides functional and technical support for business applications. You will ensure service continuity for users and contribute to the improvement of our information systems.

What You Will Do

• Provide Level 1 and Level 2 support for insurance business applications.
• Receive, categorize, and manage incidents via the ticketing tool.
• Diagnose issues and provide quick solutions or escalate to technical teams.
• Reproduce reported issues and help identify root causes (configuration, data, application bugs, user errors).
• Assist users with tools related to policy management, claims, reimbursements, billing, and commissions.
• Explain business processes and rules to users in a clear and concise manner.
• Gather and analyze user needs, draft simple functional specifications, and follow up with developers.
• Participate in functional testing, validate bug fixes, and support production deployments.
• Produce and maintain user procedures, technical documentation, and support knowledge bases.
• Identify recurring issues and suggest improvements to applications and processes.

Who We Are Looking For 

Education:

• Bachelor’s degree in IT, Information Systems or related field

Experience:

• 1 to 5 years in application support, IT support, or a related role. 
• Experience in the insurance environment is a plus.

Skills & Competencies:

• Familiarity with ticketing/helpdesk tools.
• Basic SQL knowledge and understanding of APIs/web services (REST, JSON, XML).
• Ability to analyze logs, understand application architecture, and use testing/validation tools.
• Knowledge of insurance management software, ERP, and reporting tools.
• Strong customer service mindset, analytical thinking, and problem-solving skills.
• Organized, detail-oriented, and able to handle urgent situations.
• Excellent communication and teamwork skills.

Why Join OLEA?

• Competitive salary.
• Exposure to international IT operations and cross-border collaboration.
• Hybrid work option.
• Supportive team environment with learning and development opportunities.
• Real opportunities for career growth within an international group.
• Easy commute — our office is conveniently located near the metro station.