One of our client in the funeral industry is looking for a Training and Quality Control Officer.

Key Responsibilities

• Quality check: Conduct on-site Cleanliness, Hospitality, Accuracy, Maintenance, Punctuality and Service excellence checklist.

• Staff mentorship: Provide real-time coaching and formal training sessions.

• Operational reporting: Identify logistical issues or service gaps and report directly to the General Manager with solutions.

• Brand integrity: Ensure company procedures and protocols are followed without compromise.

• To guarantee flawless execution of service by maintaining a constant presence at the point of delivery, ensuring staff are perfectly trained, and equipment is impeccably maintained.