We are looking for a Field Supervisor Africa, based in Mauritius, to reinforce our Travel Retail Field team. Drive retail performance, lead field teams, build strong partner relationships, ensure retail excellence and deploy global strategy across key duty free locations.

Mission: We are looking for a Field Supervisor Africa to reinforce our Travel Retail Field team.

As a Field Supervisor, your ultimate goal is to apply global strategy and ensure VMS growth in your scope. You will act as a strategic business partner, taking full ownership of the assigned scope, to drive local performance while aligning with the broader company vision.

You are highly motivated and result-oriented team player with strong organizational and management skills.

You also have proven relationship-building skills with internal & external contacts, having the ability to relate to co-workers & Brand Ambassadors. Ability to adapt quickly and proactively in a highly volatile environment.

Functions and Responsibilities:

General            

• Represent Company values and act according to Company’s ethical code.
• Act as an inspirational leader to empower the teams to achieve the targets and ensure pride of belonging.

Communication HQ/Key Partnership         

• Shop target definition according to KAM airport target and communication to the teams (explaining vision and tools to achieve to the teams)
• Coordinate with Instore CAPEX projects implementation dates and link with the local management to limit incidents. Liaise with Instore in case of issues with CAPEX or Maintenance
• Coordinate with Instore VM team to have all planograms and VM guidelines to be shared to BA teams and AM
• Report weekly through company tools: important out of stocks reports to KAM (no stock in the warehouse), listing issues to be managed by HQ, weekly sales review feedback, launch feedback/trackers, animation sales trackers.
• Provide feedback about monthly performance, monthly competition activities, value offers, share of BA, to identify risks & opportunities and give recommendations accordingly. Executive summary and conclusions from the info reported by the team together with POS visit report.
• Together with the Key Account Manager of the area, analyze sales, business KPIs, and competition activities monthly, to identify risks & opportunities and give feedback / recommendations accordingly.
• Become an expert in the assigned market in developing local network and feed the HQ with efficient business intelligence.
• Build strong business relationships with recruitment agencies.
• Evaluate corrective actions if company’s performance falls below expectations. ROI / build a case to be shared with KAM
• Coordination with Training team for all trainings organization (attendees & rooms)
• Pricing report analysis and main conclusions
• Report to KAM any important Incidences and opportunities
• Order to CS Testers and POS materials according to the budget allocated by KAM

Operations     

• Based on reporting, ensure the right stock level (Target stock level, MDQ, min/max) and help solving locally potential out of stocks issues if there is stock in retailer central warehouse
• Conduct regular visits to the shop floors according to priorities (flagships, top doors…) ensuring a good preparation reporting and follow-up.

Team Management

• Monthly Evaluation of the team performance sellout target and qualitative to assess monthly bonus. Communicate to HR for payroll and track bonus achievement during the year.
• Ensure motivated teams: identify training opportunities, incentive ideas and make proposals.
• Report to KAM a summary on all matters related to employee life cycle for employees, and agency for non- employees such as sick leaves.
• Lead appraisal meetings with each BA team member and assess talent review and development plan.
• Recruit new team members
• Provide feedback about the performance of the staff at quantitative and qualitative level

Requirements:

• Experience
  • At least 4years+ experience in similar role, ideally in Travel Retail industry.
  • Experience/Interest in luxury and/or fragrance industry will be highly valued
  • Education
    • Degree in Business Administration or Equivalent
  • Languages
    • Excellent knowledge of written and spoken English, all other languages are an asset.
  • Competencies
    • Ability to motivate, inspire and influence others
    • Flexibility and ability to handle multi-tasks and interaction with cross-departments
    • Strong communication and management skills
    • Able to identify opportunities and suggest improvements and clear action plans
    • Digital knowledge
    • Proficiency in MS Office: Word, PowerPoint, Excel, and Outlook
    • Travelling
    • Flexibility to travel within assigned area at a minimum of 40% and up to 60%.