Acts as the first point of contact for spa guests, managing appointments and delivering professional guest service.

Key Responsibilities

• Schedule and manage spa appointments.
• Prepare planning of treatments for therapists under supervision of Head of Spa
• Promote spa treatments, packages, and retail products.
• Handle billing, payments, and records.
• Coordinate with therapists and Front Office.
• Coordinate with, F&B, Maintenance & Housekeeping department.
• Maintain spa reception and retail displays.
• Maintain cleanliness and hygiene standards of Spa
• Report any maintenance issue
• Record guest feedback

Core Competencies

• Customer Service & Sales Skills
• System Accuracy
• Communication Skills
• Grooming & Professionalism
• Interpersonal skills