Logbook Updating

• Reports on work in progress and work completed on an ongoing basis.
• Maintains checklists for assigned area.
• Keeps record of all deep cleaned public areas in assigned section to ensure adherence to the deep cleaning program.
• Accompanies superiors during frequent quality spot-checks within public areas with regards to work habits, storage and par stocks.
• Assists superiors in overseeing the efficient implementation of all SOP(s) pertaining to the public area section and ascertaining their professional execution.
• Monitors compliance of Team Member with grooming, hygiene and safety regulations and procedures.
• Inspects work completed by the public area cleaners in assigned section.
• Oversees that front & back of the house, public areas and toilets have been properly cleaned in accordance with the Hotel’s standards.

Team Management

• Establishes a rotating schedule so that each person remains familiar with the operation of each phase.
• Assists superiors in ensuring the orderly flow of information to and from assigned personnel.
• Assists superiors with organising and facilitating on-the-job training and coaching sessions in order to develop knowledge and competencies.
• Provides regular feedback to Team Members on their performance, and prepares periodical evaluation report for submission to superiors.
• Organises regular briefings with team members as instructed by the Head Housekeeper to share information and handle any working issues.
• Takes corrective actions when necessary, and reports misconduct and unsafe work practices immediately to superiors.

 Material Handling & Inventory

• Checks all sections of housekeeper’s supply and equipment to be sure they are in working condition.
• Reports any breakage, defect or loss of equipment and accessories to superiors.
• Verifies that “Lost & Found” procedures are respected by subordinates to report all lost items found in rooms.

 Stock Management

• Assists superiors in conducting monthly stock inventory as per Finance Department guidelines.
• Assists superiors in maintaining strict inventorying and purchasing control over all controllable items on a monthly basis.
• Verifies and maintains the optimum stock level as defined by the minimum and maximum Housekeeping par stock.
• Controls the issuing and retrieval of guest amenities and supplies.
• Housekeeping Operations

• Carries out rounds of assigned area, checking for any maintenance anomaly or missing amenities.
• Reports public areas that need extensive cleaning to superiors and notes request on the discrepancy report.