One of the key responsibilities of the Hotel Operations Manager is managing the hotel’s staff. This includes hiring and training new employees, creating work schedules, and ensuring that all staff members are following hotel policies and procedures.

OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:

• Fully responsible for all aspects of all departments.
•  Support and work with all Head of Departments in all aspects of running the hotel.
•  Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.
•  Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM/RGM.
•  Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance is to be taken wherever required.
•  Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).
•  Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.
•  Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
•  Inspecting all departments for SOP implementation.
•  Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
•  Monitor the co-ordination between all departments for smooth & efficient operations.
•  Assessing and reviewing customer satisfaction and service recovery process.
•  Meet all dept. heads to review & train the staff to upkeep the human capital.
•  Identifying staff learning needs and assisting with development
•  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
•  Conduct weekly / Daily meetings with marketing people for inquiry & follow & conversion to grow the business.
•  Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.
•  Be available on call 24 hours a day to resolve any urgent problems or emergencies.
•  Responsible for the overall management of the operation of the hotel.
•  Any other duties assigned.