The Minibar Attendant is responsible for stocking, checking, and maintaining minibars in guest rooms according to hotel standards, while ensuring accurate recording of consumption and delivering a discreet, efficient service that enhances the guest experience.

Key Duties & Responsibilities

Minibar Operations

• Check and restock minibars in guest rooms daily according to standard par levels

• Ensure correct product placement, presentation, and cleanliness of minibar units

• Verify expiry dates and rotate stock following FIFO procedures

• Ensure minibar refrigerators are clean and functioning properly

Stock Control & Administration

• Accurately record minibar consumption using manual logs or PMS systems

• Report daily minibar sales and discrepancies to the supervisor

• Collect and return unused or expired items according to procedures

• Assist with stock counts, inventory control, and requisitions

• Safeguard minibar items against loss or damage

Guest Service & Professional Conduct

• Respect guest privacy and confidentiality at all times

• Handle guest inquiries or minibar-related complaints professionally

• Coordinate with Front Office and Housekeeping regarding room status (occupied, vacant, DND)

Health, Safety & Hygiene

• Follow hygiene and food safety standards when handling minibar items

• Ensure cleanliness of minibars, shelves, and storage areas

• Use equipment and handling procedures safely