Job Purpose: The Quality Assurance & Training Coordinator is responsible for ensuring high standards of service and operational excellence across all departments by coordinating training programs, monitoring quality, and implementing continuous improvement initiatives.

Job Purpose:
The Quality Assurance & Training Coordinator is responsible for ensuring high standards of service and operational excellence across all departments by coordinating training programs, monitoring quality, and implementing continuous improvement initiatives. This role ensures that Team Members are equipped with the skills and knowledge required to deliver exceptional guest experiences.

Key Responsibilities:

1. Quality Assurance:

• Conduct regular audits and inspections across all departments to ensure adherence to company standards, SOPs, and regulations.
• Identify gaps in service or operational processes and provide actionable recommendations for improvement.
• Prepare detailed reports on quality metrics, audit findings, and corrective actions.

1. Training & Development:

• Organize, coordinate, and deliver training programs for new hires and existing staff.
• Monitor the effectiveness of training programs through assessments, feedback, and performance evaluations.
• Support managers in coaching and mentoring Team Members to enhance skills and productivity.

1. Continuous Improvement:

• Collaborate with department heads to implement quality improvement initiatives.
• Track performance indicators and provide regular updates to management.
• Ensure that best practices are consistently applied across all departments.

Requirements / Qualifications:

• Diploma or Degree in Hospitality Management, Human Resources, or related field.
• Proven experience in quality assurance, training, or operations within the hospitality industry.
• Strong knowledge of hotel operations and service standards.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with attention to detail and problem-solving abilities.
• Proficiency in MS Office and training management software.