We are seeking motivated individuals who thrive on helping others. Solve customer inquiries, recommend solutions, and build rewarding relationships - all in a fun, positive work environment!

About the Role

We're seeking Customer Service Representatives to join our 50-person team supporting a UK-based sports broadcasting service. You'll be the first point of contact for customers looking to subscribe to sports channels, helping them with inquiries, technical issues, and billing questions via phone, email, and live chat.

Working Hours: 1:00 PM - 9:00 PM (Mauritius time, aligned with UK business hours)
Work Schedule: 5 days per week, Monday to Saturday (rotating schedule, at least one Saturday off monthly, Sundays always off)
Location: Plaine Lauzun Industrial Zone, Mauritius

What You'll Do

• Handle inbound customer calls, emails, and live chat inquiries professionally and efficiently
• Assist customers with subscriptions, technical troubleshooting, billing questions, and general service inquiries
• Make occasional outbound calls for follow-ups, email queries, or customer-requested callbacks
• Document all customer interactions accurately in our CRM system
• Collaborate with team members to resolve complex customer issues
• Participate in ongoing training to stay current on products and services

What We're Looking For

Required:

• 1-2 years of customer service experience (call center experience preferred but not mandatory)
• Fluent English (written and verbal communication)
• Strong problem-solving skills and ability to handle customer concerns calmly
• Comfortable using MS Office and learning customer service software/CRM systems
• Ability to multitask in a fast-paced environment
• HSC/Bac minimum education level

Important: This role requires flexibility with rotating schedules, including occasional Saturday work and potential overtime on Sundays.

What We Offer

Compensation:

• Competitive salary: MUR 21,000 - 30,000 (based on experience)
• Meal allowance
• Performance-based bonuses
• Paid overtime opportunities (double pay on Sundays as per Mauritius labor law)
• Triple pay for cyclone work-from-home shifts
• Annual leave as per Mauritius Employment Rights Act (after 1 year)

Work Environment:

• Join a supportive team of 50 customer service professionals
• Comprehensive training program to set you up for success
• Commute assistance available for employees from: North Mauritius, Port Louis, Rose Hill, Beau Bassin, Petite Riviere, and Pointe Aux Sables
• Work-from-home options during heavy rainfall and cyclone warnings
• Opportunities for growth when new campaigns launch or positions open

About Servecalls Ltd

Servecalls is a leading Business Process Outsourcing (BPO) provider specializing in customer service for international clients. We bridge offshore outsourcing with onshore results, delivering exceptional service through our dedicated team in Mauritius.

How to Apply

Closing Date: 04 March 2026

Submit your application through the MyJob portal or email your CV

Important: We're looking for candidates who are genuinely interested and available to start as soon as possible. Due to high application volumes and past issues with candidate responsiveness, we prioritize applicants who demonstrate clear interest and availability.

Servecalls Ltd is an equal opportunity employer. We value integrity, teamwork, and excellence in everything we do.