We are seeking an experienced National Operations Manager to lead and optimise multi-site operations nationwide. This role is key to driving service excellence, operational efficiency and strong people leadership across the organisation.

Skills

Operational & Strategic Skills

• Strong operational leadership across multi-site environments.
• Ability to design, implement and optimise SOPs and operational systems.
• Service excellence and customer experience management.
• Budgeting, cost control and financial oversight skills.
• Facilities, maintenance and supplier management capability.
• Project coordination and continuous improvement skills.

People & Leadership Skills

• Coaching, mentoring and empowering managers.
• Conflict resolution and high-level problem-solving.
• Change management and stakeholder engagement.
• Strong communication skills (written, verbal and interpersonal).
• Ability to build a learning and development culture across teams.

Analytical & Reporting Skills

• Performance reporting across customer experience, financial and operational metrics.
• Ability to identify trends, risks and improvement opportunities.
• Data-informed decision-making.

Core Competencies

• Service Excellence Orientation: Consistently drives high service standards across locations.
• Leadership & Influence: Leads through trust, autonomy and accountability.
• Systems Thinking: Understands how people, processes and systems connect nationally.
• Problem Solving: Ability to manage complex and multi-stakeholder operational challenges.
• Relationship Management: Builds strong relationships with managers, suppliers and operators.
• Resilience & Adaptability: Performs effectively in a fast-paced, evolving environment.
• Compliance & Risk Awareness: Ensures adherence to health, safety and operational standards.

Experience

• Minimum 7–10 years’ experience in operations management, preferably in:
  Hospitality, serviced offices, property, retail, or customer-centric environments
• Proven experience managing a team and location remotely.
• At least 2–3 years of experience managing a hotel or coworking space.

Demonstrated experience:

• Leading and supporting site or Location Managers
• Implementing SOPs and operational frameworks
• Managing facilities, maintenance and supplier contracts
• Overseeing budgets, cost controls and financial performance
• Experience working closely with senior leadership and cross-functional teams