Provides efficient, courteous, and professional food and beverage service to guests, ensuring a high level of satisfaction, safety and compliance with service standards

Key Responsibilities

• Greet guests promptly and present menus.
• Take accurate food and beverage orders and input them correctly into the system.
• Serve food and beverages according to service standards.
• Ensure guest satisfaction throughout the dining experience.
• Handle guest requests, feedback, and complaints professionally.
• Maintain cleanliness and hygiene of service areas.
• Follow food safety, hygiene, and alcohol service regulations.
• Coordinate with kitchen and bar staff to ensure timely service.
• Process bills and handle payments accurately.
• Maintain accurate attendance and duty records.
• Comply with company policies and code of conduct.

Core Competencies

• Guest Service & Communication Skills
• Food & Beverage Knowledge
• Hygiene & Safety Awareness
• Teamwork & Coordination
• Time Management & Reliability

Integrity & Professional Conduct