1. Ensuring that all cash/credit transactions are recorded accurately 2. Ensuring that all cash/credit transactions balances 3. Ensuring good functioning of the till 4. Ensuring a good customer experience at the till 5. Communicate on customer account issues

1.    Ensuring that all cash/credit transactions are recorded accurately
    a.    Handle cash, credit or check transactions with customers
    b.    Issue change, receipts, refunds
    c.    Gift voucher management 
    d.    Ensure pricing is correct
    e.    Scan goods and collect payments
    f.    Drivers cash collection


2.    Ensuring that all cash/credit transactions balances
    a.    Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
    b.    Keep daily collection report


3.    Ensuring good functioning of the till
    a.    Maintain clean and tidy checkout areas
    b.    Maintain accurate cash


4.    Ensuring a good customer experience at the till
    a.    Greet customers at cashier desk
    b.    Pleasantly deal with customers to ensure satisfaction
    c.    Make sales referrals, cross-sell products in self-service zone


5.    Communicate on customer account issues
    a.    Report on account block
    b.    Report on customer payment issues

Key Accountabilities
• Role model AkzoNobel Value and Leadership Behaviors. 
• Focus on self-development and product knowledge. 
• Motivate team and maintain positive attitude 
• Respect culture and gender diversity 
• Strive for best service deliveries 
• Communicate effectively with clients Operational Excellence 
• Timeous opening & closing of store 
• Help with HSE & cleanliness in store 
• Have good discipline 
• Accurately account for cash & communicate discrepancies to supervisor/HOS 
• Focus on transaction accuracy 
• Protect company from stock/cash losses Customer Engagement 
• Greet customer at the till 
• Be courteous to customer during the whole transaction
• Kindly advise customer if account issues exist Business Performance 
• Provide smooth till operation 
• Ensure accuracy of transaction
 

Passionate Expert
•    Role model AkzoNobel Value and Leadership Behaviors.
•    Focus on self-development and product knowledge.
•    Motivate team and maintain positive attitude
•    Respect culture and gender diversity
•    Strive for best service deliveries
•    Communicate effectively with clients


Operational Excellence
•    Timeous opening & closing of store
•    Help with HSE & cleanliness in store
•    Have good discipline
•    Accurately account for cash & communicate discrepancies to supervisor/HOS
•    Focus on transaction accuracy
•    Protect company from stock/cash losses


Customer Engagement
•    Greet customer at the till
•    Be courteous to customer during the whole transaction
•    Kindly advise customer if account issues exist


Business Performance
•    Provide smooth till operation
•    Ensure accuracy of transaction


Experience:
• Previous cashier experience (min 3-6 months) 
• Certificate of Character is required (within the last 3 months) 
• Navision experience an advantage 
• Basic Math 
• IT – excel, MS office experience is beneficial 
• Capable of detecting and reporting abnormalities 
• Interpersonal Communication/Written and Verbal Communication 
• Time Management, Telephone Etiquette 
• Customer Service and Dispute resolution 
• Dependability, Efficiency, and Flexibility 
• Attention to Detail, Positive Attitude, and Punctuality 
• Point of Sale Systems (POS) 
• Attributes of products/services 
• Store processes and procedures

Role Requirements:
•    Previous cashier experience (min 3-6 months)
•    Certificate of Character is required (within the last 3 months)
•    Navision experience an advantage
•    Basic Math
•    IT – excel, MS office experience is beneficial 
•    Capabale of detecting and reporting abnormalities
•    Interpersonal Communication/Written and Verbal Communication
•    Time Management, Telephone Etiquette
•    Customer Service and Dispute resolution
•    Dependability, Efficiency, and Flexibility
•    Attention to Detail, Positive Attitude, and Punctuality
•    Point of Sale Systems (POS)
•    Attributes of products/services
•    Store processes and procedures