We are looking for a proactive and service-driven IT Support Officer to join our growing IT team at QBL.

Key Responsibilities

System & Application Support

• Provide front-line support for Microsoft Dynamics 365 Business Central, Microsoft 365, and other internal applications.
• Troubleshoot system, user access, and configuration issues while ensuring minimal business disruption.
• Assist with system updates, basic configurations, and coordinating enhancements with internal teams and external vendors.

User Support & Training

• Deliver day-to-day IT assistance to staff across all departments/business units.
• Conduct basic training and guidance for users to ensure smooth operations.
• Support onboarding of new employees, including account setup, access rights, and device configuration.

Infrastructure & Device Management

• Install, configure, and maintain desktops, laptops, tablets, printers, and mobile devices.
• Monitor network, Wi-Fi, and hardware performance, escalating issues to the relevant teams when necessary.
• Ensure timely resolution of IT incidents and service requests.

BC & Business Systems Assistance

• Support Business Central functional users by logging, tracking, and coordinating issue resolution.
• Assist in User Acceptance Testing (UAT), documentation, and validation of system changes.
• Monitor system integrations and escalate inconsistencies or failures.

Compliance, Documentation & Governance

• Maintain documentation including user guides, asset registers, and incident logs.
• Follow IT policies, security standards, and data protection guidelines.
• Provide support during audits and ensure adherence to compliance requirements.

Continuous Improvement

• Identify recurring issues and propose process or system improvements.
• Stay updated with new technologies, tools, and best practices.

Qualifications & Experience

• Diploma or Bachelor's degree in IT, Computer Science, or related field
• 1–3 years of experience in IT Support or Service Desk environments
• Knowledge of Microsoft 365, Windows OS, networking basics, and user support
• Experience with Microsoft Dynamics NAV/Business Central is an advantage
• Familiarity with FMCG or production environments is a plus

Key Skills

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service orientation
• Ability to multitask and work under pressure
• Attention to detail and good documentation habits
• Team player with a willingness to learn and grow

Why Join QBL?

• Be part of a company undergoing exciting digital transformation
• Hands-on exposure to Business Central, Power BI, automation tools, and modern systems
• Opportunities for professional certification and career growth
• Supportive team environment where your ideas matter
• Work in a fast-paced FMCG environment with real impact on operations

If you are passionate about IT, eager to learn, and ready to support a company through its digital evolution, we’d love to hear from you.