The Senior Receptionist ensures smooth and efficient Front Office operations while delivering an exceptional guest experience and assists in supervising daily activities to maintain service excellence in line with the standards of Le Suffren Hotel & Marina.

Key Responsibilities

Guest Service & Operations

• Welcome guests warmly and ensure a smooth check-in and check-out process.

• Handle guest enquiries, complaints, and special requests professionally and promptly.

• Provide accurate information about hotel facilities, services, promotions, and local attractions.

• Ensure guest satisfaction is monitored and maintained at all times.

• Follow proper billing procedures and handle cash, credit card transactions, and posting accuracy.

Supervisory & Support Duties

• Assist the Front Office Supervisor/Manager in coordinating daily reception operations.

• Support and guide new team members; assist in on-the-job training.

• Act as the point of contact in the absence of the Supervisor.

• Ensure team adherence to grooming standards, SOPs, and hotel policies.

Administrative & System Responsibilities

• Maintain accuracy in Opera/PMS profiles, reservations, and guest history.

• Ensure proper handling of room allocations, traces, and special requests.

• Prepare daily reports as assigned (arrivals, departures, traces, billing reports).

• Monitor and follow up on pending payments and outstanding charges.

Communication & Coordination

• Coordinate closely with Housekeeping, F&B, Reservations, and other departments to ensure seamless service.

• Ensure proper handover during shift changes.

• Communicate effectively with guests, colleagues, and management.

Safety & Security

• Follow emergency procedures and ensure guest safety protocols are respected.

• Report any suspicious activity, incidents, or maintenance issues immediately.

• Ensure confidentiality of guest information is always protected.

Skills & Requirements

• Minimum 2–3 years’ experience in Front Office or similar role, preferably in a hotel environment.

• Strong knowledge of PMS systems (e.g., Opera).

• Excellent communication and interpersonal skills.

• Strong guest service orientation and problem-solving skills.

• Leadership ability with a positive and professional attitude.

• Ability to work flexible hours, including weekends and public holidays.

• Well-groomed, organised, and attentive to detail.

Core Competencies

• Customer Service Excellence

• Teamwork & Leadership

• Time Management & Multitasking

• Initiative & Decision-Making

• Professionalism & Integrity

• Adaptability & Stress Management