Under moderate supervision, provide initial technical product support to customers by handling inquiries and troubleshooting technical product-related issues.

Avantor is looking for a dynamic, forward-thinking, and experienced Associate to provide initial technical product support to external customers, manufacturing sites, sales representatives, marketing, and other key internal customers and supplier.

What you'll do:

Executes day-to-day customer service tasks according to defined procedures and standards. Handles recurring customer inquiries and issues, such as order status updates or product defects, by applying prescribed solutions. Key responsibilities include logging customer interactions into the system for record-keeping and follow-up, escalating unresolved issues to higher-level support, ensuring timely resolution of customer complaints and providing basic product recommendations based on customer needs and ensures compliance with company policies while maintaining a high level of customer satisfaction. For more complex issues, uses past experience and available resources to resolve the problem effectively. Communicates with customers to provide clear and accurate information, offering explanations when necessary to ensure understanding.

What you'll need (Qualifications and Skillset):

• A degree holder or equivalent experience preferred Customer Service experience preferred
• Detail oriented; strong analytical and problem solving skills.
• Ability to learn quickly in a fast-paced environment.
• Must work collaboratively with other internal customers.
• Able to quickly respond to common inquiries or complaints from customers.
• Time management skills.
• Tolerance for ambiguity.
• Excellent listening skills.
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Excellent phone manners; must be professional and have the ability to resolve conflict with composure.
• Strong sense of urgency, initiative, and drive.
• Strong organization and prioritization skills.
• Strong competency in Microsoft Office, specifically PowerPoint, Word and Excel.
• Excellent computer skills; ability to learn new systems quickly and maneuver the internet and internal intranet sites with ease.