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Junior Data Operator

Job Purpose/Summary 

The legal process outsourcing team performs routine maintenance and management of intellectual property management portfolios (such as trademarks and patents). As a Junior Data Operator, you will support the team in extracting and processing necessary information from the client's Data Management System (DMS) to produce detailed reports efficiently.

Role and Responsibilities 

• Extract relevant information from documents, such as filing date and application number, class specifications, owner name, address, references and input them on the software.

• Review information such as the class specifications, owner’s name and address and standing instructions as per documents received and ensure they have been properly recorded on the system.

• Check for discrepancies between client documents and official documents.

• Prepare error logs of discrepancies to be given to the client.

• Prepare and finalize invoices.

• Prepare and submit daily reports to the supervisor.

• Adhere to all Risk & Compliance procedures in line with company and the client's expectations.

• Adhere to the GDPR (General Data Protection Regulation) and the Data Protection Act.

• Ensure project reports and SLA& KPI (Key Performance Indicators) are updated.

• Escalate issues to reporting line as and when required.

• Deliver ad hoc tasks related to the process.

Job Requirement 

Qualification and Experience 

• School Certificate (SC) or equivalent with 0-1 year of working experience.

• Professional experience in administrative work or related fields would be an advantage.

Skills & Competencies 

Technical skills: 

• Good knowledge of MS Office tools (Excel, Word, PowerPoint, Outlook).

• Knowledge of documentation standards and filing procedures.

• Knowledge of Sysero Workflow System -Automation platform / Inprotech / DMS (Client Tools)

Behavioral competencies: 

• Effective written and verbal communication skills.

• Good customer service skills.

• Show accountability for results.

• Detail oriented and excellent analytical skills.

• Has a proactive mindset. 

• Well organized and able to handle deadlines efficiently.

• Quick Learner.

• Ability to work in a team.

Others: 

• Ability to work at odd hours, if required.