Communicate with guests and team to achieve satisfaction, quality and high standards of service for customers. Increase sales & ensure on-going profitability and have knowledge of financial matters

Main duties:

• • Take part in training and implement accordingly                                                              
  • Keep superior informed about all unusual matters concerning any plans affecting his/her area                                                                                                       
  • Assist Sub Section as and when required                                                                        
  • Ensure proper grooming of all staffs as per hotel standards                                       
  • Report any complaints or any other problems that may arise                                   
  • Attend to guests special requests                                                                                    
  • Ensure that relevant and up-to-date information is given to guests                        
  • Visit dining tables to check on guests and make sure they are satisfied with food choices and service                                                                                                    
  • Assist in providing the maximum of services & attention during guest stay (anniversary/special diners/etc)                                                                                  
  • Participate in Eco standard/sustainable responsibility set by the hotel                
  • Help promote upselling                                                                                                   
  • Ensure efficient use of materials and equipments to minimise wastage              
  • Ensure energy saving (electricity, water)                                                                    
  • Ensure to be proactive in maximising sales and generating revenue                      
  • Seek ways to cut waste and decrease operational costs                                              
  • Help generate weekly, monthly, and annual reports                                                        
  • Hand-over informations/issues to Superior/Supervisor at the end of shift              
  • Follow strictly the procedure pertaining to section key                                                  
  • Assist in setting the tone and help customers feel welcome                                      
  • Assist at organising and recording daily/monthly objectives review meeting           
  • Oversee all front and back of the restaurant operations                                                
  • Ensure that all administration procedures are strictly followed                                
  • Assist maintaining quality control for all food served                                                     
  • Analyze staff evaluations and feedback to improve the customer’s experience
  • Assist in training new employees and provide ongoing training for all staff              
  • Oversee health code compliance and sanitation standards                                       
  • Ensure that all standards and hotel cash handling procedures are met               
  • Input new ideas for service and products                                                                
  • Ensure that guest receive excellent service and magnifique experience              
  • Comply with all the sustainability commitments and practices implemented within business units                                                                                                        
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society                                                                                           
  Candidate's Profile:

• SC / HSC level or equivalent with professional training and experience
• Diploma with specialization in F&B from a recognized institution
• At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants.
• Computer literale including hotel management system
• Fluent in English and French both written and spoken, a third language preferred