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Key responsibilities:

• Design and deliver training programs to support employee development and business goals.
• Conduct training needs analysis (TNA) to identify skill gaps and recommend learning solutions.
• Develop engaging learning materials, presentations, and manuals.
• Facilitate in-person and virtual training sessions for employees at various levels.
• Coordinate external training programs and liaise with training vendors.
• Support the development of the company’s learning and development strategy.
• Implement learning initiatives that align with org. goals and employee career paths.
• Track training effectiveness through assessments, feedback, and monitoring.
• Measure the return on investment (ROI) of training programs.
• Prepare reports on learning and development activities.
• Promote a learning culture by encouraging employees to engage in continuous development.
• Support leadership development programs and succession planning initiatives.
• Work closely with managers to provide coaching and career development support.

Qualifications and profile:

• Bachelor’s degree in HR, Business Administration, Organisational Development, or a related field.
• Experience: 2–5 years of experience in learning & development, training facilitation, or HR.
• Strong presentation and facilitation skills.
• Knowledge of adult learning principles and instructional design.
• Familiarity with learning management systems (LMS) and e-learning tools.
• Excellent communication and stakeholder management skills.
• Analytical mindset with the ability to assess training effectiveness.
• Ability to work under pressure and meet tight deadlines.
• Former experience in hospitality industry would be an advantage.